For designated models of CCTF, you can enjoy the warranty services for your device at designated CCTF authorized service centers in the markets set out in the CCTF International Warranty Service policy specific for each designated model.

CCTF Supported Services

In-Warranty Service

Customers should provide a valid purchase proof and warranty card. After inspected by the CCTF authorized service center and confirmed that the our products meets the warranty conditions, you can enjoy the in-warranty service for free².
Warranty determination rules are subjected to the local service center.

Out-of-Warranty Service

For the devices that the warranty period has expired or is not covered by warranty, damaged spare parts can be replaced at the designated local CCTF authorized service centers² with a charge. The price of spare parts and the labor fee are subjected to the CCTF authorized service center where the service is provided.

Software Upgrade Service

Bring your device to the designated CCTF authorized service center, and we will help you upgrade your device to the latest version. ³

Notes:
1、Headline “Supported Services”: Other services are subjected to the place whether the service is provided. Please contact the local authorized service center.
2、The appearance or function of some materials may be different due to different national/regional related systems, regulations, listing versions, and standard require

List of supported markets and the terms and conditions of CCTF International Warranty Service policy for each designated model

FAQs:

How can I confirm that my device is covered by CCTF International Warranty Service?

If your CCTF products is purchased from the official channels of the above markets and activated locally, in principle, it complies with the conditions of CCTF International Warranty. For details, you can inquire through the assistance of CCTF customer service or through the CCTF authorized service centers.

Need I pay for CCTF products International Warranty Service?

Under the international warranty service, no fee will be charged for the in-warranty service（Excluding the collection of postage and courier fees）; in contrary, for the out-of-warranty repair, the repair fee will be subjected to place providing the service.

How is the CCTF products International Warranty Service Warranty Period calculated?

The warranty period of CCTF products International Warranty Service will be calculated from the time of your purchase, and the warranty period of CCTF products International Warranty Service is 12 months.

Can I purchase CCTF products International Warranty Service for other models?

Currently, only designated models can enjoy the CCTF products International Warranty Service, and the service is not sold separately for other models.

Do the value-added services such as T Care that I purchased covered by the CCTF products International Warranty Service?

The CCTF products International Warranty Service does not currently apply to Value-added services such as T Care.

How to contact CCTF to enjoy CCTF products International Warranty Service?

You can refer to http://cctf.ltd/index.php/cctf-international-warranty-service/ to get the contact information of CCTF service in your market.

What is the timeliness of CCTF products International Warranty Service?

Affected by multiple factors, the specific service timeline of CCTF International Warranty is subjected to the actual local conditions, and it is temporarily impossible to accurately promise the specific timeline.